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KINDERAI / A LITTLE HELP FOR YOU.

A little help for you.

Questions about KinderAI? Email [email protected], or use the support assistant inside the app when included in your plan.

Contact support

  1. Open KinderAI from your Shopify admin.
  2. Open Support, then use the support assistant or start a new ticket.
  3. Describe the issue and open a support ticket. Include the affected feature and the steps that led to the problem.

Never include passwords, access tokens or payment-card details in your ticket.

Email [email protected] if you cannot access the app. Free does not include in-app support tickets. No response time is promised.

Set up KinderAI on Shopify

You need a Shopify store with the Online Store sales channel and permission to install apps and edit its theme.

  1. Install KinderAI using its available Shopify installation link, review the requested permissions, then open KinderAI from your Shopify admin. If you do not have an installation link, email [email protected].
  2. Complete the welcome steps and choose your plan in Billing. A paid subscription starts only after you approve Shopify’s charge confirmation.
  3. In Settings, select the products the assistant should use and save. Use active products published to your Online Store, with available variants for a cart test.
  4. Open FAQs, add your store’s questions and answers, and save. Check shipping and return information against your own store policies.
  5. In Settings, customize the greeting, colors and widget appearance. Save and review the preview.
  6. In Shopify admin, open Online Store → Themes. Open the theme editor for the theme you want to use, select App embeds, enable KinderAI, and save. Preview an unpublished theme before changing your live theme.
  7. Open that storefront or theme preview. Ask a saved FAQ and a question about a selected product. Choose an available variant and add it to the cart; confirm the correct item and quantity appear. You do not need to place an order.

The interactive website preview uses sample products. Changes in that preview do not configure your Shopify store.

Plans & installation

KinderAI has been submitted for Shopify App Store review. A public App Store installation link is not available on this website yet. You can try the interactive preview while we await the review outcome.

Explore the Free, Starter, Growth and Pro plans. Confirm the available plan, currency and billing interval inside the app. This website does not start a subscription.

For installation guidance, email [email protected].

Troubleshooting

The widget is not visible

Check that KinderAI is enabled under App embeds for the theme you are actually viewing and that the theme was saved. Reload the storefront. If it is still missing, email your store domain and the affected page URL to support; never send your Shopify password.

A product is missing or cannot be added to the cart

Check the saved product selection in KinderAI and the product’s Online Store publication, variant availability and inventory in Shopify. Try an available variant and refresh the storefront. The preview’s sample cart does not create a real Shopify cart.

An answer is wrong or the assistant cannot respond

Review the saved FAQs, selected product information and remaining credits. AI answers can be inaccurate. Send support the question, expected answer, time and affected page, with personal information removed.

Order help asks me to sign in

Private order information requires the customer’s own authenticated store account and the store’s enabled order-access feature. If tracking is unavailable, use the store’s account page, order-confirmation email or contact the merchant. KinderAI support cannot disclose another store’s customer orders.

I need to change or cancel my plan

Open KinderAI → Billing to review available plan changes and cancellation. Follow Shopify’s approval screen when one is required. Paid subscriptions are billed in USD every 30 days or annually, depending on your choice; optional extra credits are separate purchases. Review charges in Shopify admin. Contact support for a disputed charge.

I need to remove the widget

Disable the KinderAI app embed and save the theme. To uninstall the app, use Shopify admin’s app settings. Uninstalling does not clear a shopper’s browser-stored history; see the privacy and deletion information.

Help center

Explore the merchant guides for an evaluation checklist, FAQ preparation and product-recommendation checks.

Explore the product FAQ and interactive preview. For an app issue, email [email protected] or open an in-app support ticket if your plan includes tickets.

Privacy enquiries

Merchants can use Privacy requests inside KinderAI or email [email protected], including on Free or after uninstalling. Shoppers should contact the store they shopped with. Please read the Privacy Policy for information about data handling and privacy enquiries.

Privacy contact: [email protected]. Operator: Andreas Christofi.

Bring KinderAI to your store

Answer product questions and help shoppers explore your products. Choose your plan after installation.

Install KinderAI on Shopify ↗